Cancellation before shipment (Only valid on orders’ place & delivery in Malaysia): Only for the item ordered from (kakell.my) website and subjected to the terms in “Return Policy” below.
Only cancellation before shipment is allowed. We will process refund within 7 working days after receiving the cancellation request.
Due to the national lockdown, we are not accepting post – dispatch cancellation on orders.
If you wish to proceed with the cancellation, kindly contact our Customer Service at firstname.lastname@example.org or call us on +018-2020011. We will respond to you during business days (Monday – Friday from 9 AM – 5 PM). No cancellation fees shall be applicable upon cancellation request.
Kak Ell offers its customer an “Easy return policy”, wherein you can raise a return/exchange request for a product that is damaged, faulty or spoiled according to the terms. We do not accept partial/used returns.
TERMS OF ITEM ELIGIBLE FOR RETURN & REFUND:
All normal price item (s)
Customer received damaged, faulty or spoiled item (s)
With original packaging/box
Item (s) ordered is out of stock
Items bought during promotional period or free gifts are non – returnable.
If the customer still return the ineligible item, we will send back to the customer and the customer need to bear the postage fee.
We do not honour any walk-in returns.
Contact Customer Service team via email (email@example.com) or call +018-2020011 within 5 business days of receiving the order that is damaged, faulty or spoiled according to the terms.
Provide order ID details and your request to return/replace or refund your order. Kindly email the image of the product and invoice for our reference.
We will process the return request within 7 business days and initiate the return/refund process only if the products received in their original packaging (seals, labels, barcodes intact).
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when replacement may not be available, we will refund to you the full amount.
For payment done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 business days of us receiving the products back. It may take 2 – 3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. The process will be completed within 7 business days of receiving the products back and your bank details on email. It will take additional 2 -3 business days for the amount to reflect in your account.
In addition, we also provide the hassle – free option of refund through Kak Ell coupons, which can be used during future purchases.